Refund policy

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, or if you have a return question, you can contact us at alexanders.jewelers.ohio@gmail.com.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that mailed returns will need to be sent to the following address: Alexander’s Jewelers, Website Processing, 689 North High Street, Columbus, OH 43215
  • All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective.
  • Shipping is non-refundable. A refund on shipping will only be applied if there was discrepancy or error during the checkout process through alexanderscolumbus.com
  • Returns will be credited in the same way in which they were paid.
  • Alexander’s Jewelers is not responsible for any lost packages. Therefore, you should ensure your package through the carrier for the full retail value.
  • If the merchandise is less than $500, you can ship it through any carrier. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination.
  • If the merchandise is more than $500, ship your package through the United States Postal Service (USPS) Registered Mail. Please be sure to insure your package for the full retail value and request a return confirmation that your package has been delivered to its destination. (UPS and Fedex will not insure jewelry shipments over $500)

Damages and issues

Please inspect your online order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products, special orders, or personalized items. In addition, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at alexanders.jewelers.ohio@gmail.com.